Customer Care
Where's my stuff?
Need to make a return?
Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package.
The gear we offer should improve your miles. If you’re not happy, we’re not happy either.
Frequently asked questions
Shoes for arch support.
How do I know which width to choose?
What is the Trax return policy?
How do I return an item I purchased from Trax?
Still have questions?
To contact Customer Care via phone, call 1-855-427-6657, Monday-Friday, 9 a.m. – 8 p.m. ET
Questions about gear?
Get advice or gear recommendations by chatting live with one of our product experts. Reach out any time from Monday-Friday, 9 a.m. – 8 p.m. ET